For a new Whine column, tell us about customers you’d like to put in the grape squash pit. Then share how you artfully changed that customer relationship into a “resolved” situation that saved your reputation. Let’s toast to you! Dealing with the public is not so different from the art and science of  how you do your job.
Today, I am whining about the post office. I send out the newsletter across the country to 1600+ readers who like a hard copy versus email versions. I send out CDs of Back Issues and DVDs of trade show classes on sharpening knives or shears or clipper blade repair. While first class is cheaper, it is definitely worth sending items with priority mail tracking.  Now where is my glass pf wine to toast to solutions?